What is On-Demand Training, and Why is it Important?

Contrary to what many might think, on-demand learning isn’t a new concept. On-the-job training, a form of informal, on-demand learning, has long been a cornerstone of corporate education.

In today’s remote, post-pandemic landscape, however, HR departments are increasingly finding that traditional in-person Learning & Development (L&D) methods—such as on-the-job and instructor-led training—are no longer the most practical. They are now turning towards a third, fully digital alternative: on-demand training.

This digital approach to on-demand training is shaping the future of corporate education. But how does it differ from on-the-job training, and what makes it so beneficial?

What Is On-Demand Training?

On-demand training is a training strategy that offers learners the flexibility to access training materials anytime and anywhere. Also known as just-in-time training or asynchronous learning, this approach has been a fixture in corporate education for some time. However, as the shift to remote work accelerates, companies are increasingly compelled to provide on-demand training options for their employees.

With on-demand e-learning, employees can engage with new content at their own pace and on their own schedule, often in moments when they need it most. This immediate application of newly acquired knowledge enhances retention, with employees remembering up to 90% of what they've just learned.

How Does It Work?

On-demand training allows learners to access educational content anytime and anywhere. This flexible approach to learning leverages digital platforms, where courses, modules, or resources are made available online. Learners can progress at their own pace, revisiting materials as needed. This model often includes multimedia content such as videos, quizzes, interactive simulations, and downloadable resources, making learning more engaging and accessible. Additionally, progress tracking and assessments are integrated to monitor performance and ensure knowledge retention.

Why Training on Demand Is Important for Modern Organizations

Training on demand is crucial for modern organizations as it supports continuous learning and development in a fast-paced business environment. This model caters to the diverse needs of employees by offering flexible learning options that can be tailored to individual schedules and learning styles. It helps organizations maintain a competitive edge by ensuring that employees have timely access to the latest skills and knowledge gaps. Moreover, on-demand training reduces costs associated with traditional training hours methods and minimizes disruptions to work schedules, leading to higher productivity and employee training satisfaction.

The Benefits of On-Demand Training

Flexibility and convenience

On-demand learning offers unparalleled flexibility, allowing learners to access training materials whenever and wherever they choose. This approach accommodates different learning paces and schedules, making it easier for employees to balance training with their work responsibilities. Whether it's during a commute, a break, or after hours, learners can engage with the content at their own convenience.

Cost-effective

Traditional training programs often involve significant expenses, including travel, venue, and instructor costs. On-demand training eliminates these overheads by delivering content online. Once created, the training materials can be reused indefinitely, reducing the need for frequent updates and in-person sessions. This cost efficiency makes it an attractive option for organizations of all sizes.

Consistency and quality

On-demand training ensures that all employees receive the same high-quality content, regardless of their location. This consistency is crucial for maintaining standards across the organization, as every learner is exposed to the same materials, messages, and objectives. It also allows for controlled updates and enhancements to the content, ensuring it remains relevant and up-to-date.

Enhanced engagement and retention

Interactive elements such as videos, quizzes, and simulations are often integrated into on-demand training, making the learning experience more engaging. This interactive approach not only captures learners' attention but also helps reinforce the material, leading to better retention of information. The ability to revisit content as needed further supports long-term knowledge retention.

Tracking and reporting

On-demand training platforms typically include tools for tracking learner progress and performance. These authoring tools provide valuable insights into who has completed the training, how they performed on assessments, and where they may need additional support. This data-driven approach allows organizations to monitor the effectiveness of their training programs and make informed decisions about future training needs.

Personalization

One of the key advantages of learning on demand is the ability to tailor the learning experience to individual needs. Learners can choose the modules that are most relevant to their roles, skip over material they already know, and focus on areas where they need improvement. This personalized approach maximizes the efficiency and impact of the training.

Increased accessibility

Ondemand training breaks down barriers to learning by making training materials accessible to a wider audience. Employees in different geographical locations, time zones, or with varying levels of access to resources can all benefit equally from the same training content. This inclusivity helps ensure that all employees, regardless of their circumstances, have the opportunity to develop their skills and contribute to the organization's success.

What Is Microlearning?

Microlearning is an educational approach that delivers content in small, easily digestible units, typically focusing on one specific topic or skill at a time of need. Each microlearning session is designed to be short, often lasting only a few minutes, allowing learners to quickly absorb and apply the information. This method is ideal for modern learners who may have limited time and prefer content that is concise and to the point. Microlearning can be delivered through various formats, including videos, quizzes, infographics, and interactive modules, making it versatile and engaging. It’s particularly effective for reinforcing learning, as learners can revisit specific modules as needed to reinforce their understanding.

On-demand Training and Mobile Technology

• Anytime, Anywhere Access:

  Mobile learning technology enables learners to access training materials from smartphones and tablets, offering flexibility.

• Optimized for Mobile:

  Training content is designed to be mobile-friendly, ensuring a seamless experience on smaller screens.

• Convenient Learning:

  Employees can engage with training during commutes, travel, or breaks, fitting learning into their busy schedules.

• Enhanced Flexibility:

  The combination of on demand online training and mobile technology supports learners in balancing work and personal life while continuing their education.

• Empowered Learning:

  Mobile devices access empowers learners to take control of their learning journey, accessing content when it's most convenient for them.

How to Successfully Implement On-Demand Training in Your Organization?

Select the ideal learning management system (LMS)

Choosing the right LMS is the foundation of effective training on demand. Look for a system that aligns with your organization’s goals, supports a variety of learning formats, and provides user-friendly features for both administrators and learners.

Develop or sourcing high-quality learning content

Content is the core of your training program. Whether you create custom content or source it from external providers, ensure it is engaging, up-to-date, and relevant to your learners' needs.

Engage managers in the training process

Managers play a crucial role in reinforcing the importance of training. Involve them in the planning, encourage them to set an example by participating in training themselves, and use their insights to align training goals with team objectives.

Gather learner feedback for continuous improvement

Feedback is vital for refining your training program. Regularly collect input from learners to identify what works well and what could be improved. Use this feedback to adjust the content, delivery methods, and overall approach.

Evaluate and analyze training outcomes

Assess the effectiveness of your training by analyzing data on learner performance, increase engagement, and outcomes. This analysis helps you understand the impact of training on individual and organizational performance, guiding future training initiatives.

Real-World Examples of On-Demand Training Success

1. Deloitte's Digital Learning Transformation

Industry:

Professional Services

Challenge:

Deloitte needed to modernize its training approach to accommodate a large, global workforce and ensure consistent knowledge transfer.

Solution:

The company implemented an on-demand learning platform that provided employees with access to a vast library of digital courses, available anytime and anywhere. They focused on microlearning modules that were tailored to specific roles and career paths.

2. Airbnb's Global Expansion Training

Industry:

Hospitality

Challenge:

As Airbnb expanded globally, they needed to train a diverse and geographically dispersed workforce on company policies, customer service standards, and new technology platforms.

Solution:

Airbnb developed a centralized on demand training platform that allowed employees and hosts easy to access training content at their convenience. The platform included interactive courses, video tutorials, and real-time updates to ensure all users were aligned with the latest information.

3. Cisco's Sales Enablement Program

Industry:

Technology

Challenge:

Cisco needed to equip its global sales team with the latest product knowledge, sales strategies, and market insights to stay competitive.

Solution:

Cisco launched an on-demand training programs that featured a blend of video content, webinars, and interactive simulations. The content was regularly updated to reflect new product launches and industry trends, ensuring the sales team was always prepared.

4. Walmart's Employee Upskilling Initiative

Industry:

Retail

Challenge:

Walmart sought to upskill its workforce to adapt to new technologies and improve customer service.

Solution:

Walmart introduced an on demand learning program through its proprietary LMS, offering courses on everything from technical skills to leadership development. The training was made available to all employees, from store associates to corporate training staff, enabling them to learn at their own pace.

5. Amazon's Fulfillment Center Training

Industry:

E-commerce

Challenge:

Amazon needed to efficiently train thousands of employees in its fulfillment centers worldwide, ensuring they were familiar with safety protocols, operational procedures, and new technologies.

Solution:

Amazon implemented an on demand training system that combined interactive tutorials, virtual simulations, and real-time progress tracking. This allowed employees to quickly get up to speed with minimal disruption to operations.

FAQs

How does on-demand training compare to traditional training?

On-demand training offers flexibility and convenience compared to traditional training. Unlike scheduled classroom sessions, on demand learning allows learners to access content at their own pace and at times that fit their schedules. It can be more cost-effective and scalable, especially for remote training teams or individuals. Traditional training often involves fixed schedules, which may require travel or time away from workflow, while on-demand training eliminates these constraints.

What platforms offer on-demand training?

There are several platforms that provide on-demand training, including Coursera, Udemy, LinkedIn Learning, and Khan Academy. Many Learning Management Systems (LMS) also offer on-demand capabilities, such as Moodle, Blackboard, and DrivEd LMS. These platforms host a variety of courses and expect training materials that can be accessed anytime, anywhere, provided you have an internet connection.

How can I track my progress in on-demand training?

Tracking progress in on-demand training can be achieved through features provided by the training platform or LMS. Most platforms include tools to monitor online course completion rates, track quiz and assignment scores, and view overall progress. Additionally, many LMS systems offer analytics dashboards for a more detailed overview of learning outcomes and areas needing improvement.

Can on-demand training be used for professional development and certifications?

Yes, training on demand can be effectively used for professional development and certifications. Many on-demand training platforms offer courses and programs that lead to certifications in various fields. These certifications can be valuable for career advancement and skill enhancement. Be sure to choose reputable platforms and courses that provide recognized and accredited certification.